ESAL, our business, is founded upon quality products and exceptional customer service, which will continue years after your purchase. That is our promise to you.
We offer complete peace of mind with every purchase and can supply parts after your warranty expires on request.

ESAL ELECTRIC SCOOTERS COME WITH GUARANTEE THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW(ACL).
ESAL products are guaranteed against manufacturing faults for 1 year from the date of purchase.

ESAL provides a 12-month parts & labour warranty against manufacturing defects in materials or workmanship on its frame, battery, controller and motor assembly.

The customer is responsible for any inward freight charge to return a product for warranty and or service.

Where proof of purchase is not provided or a product is outside of the warranty period, the manufacturer’s representative reserves the right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.

ESAL make no other warranties, express or implied, other than those specific warranties stated above which are limited in duration.

In the event that a fault does arise the following process will need to be followed:

Contact via ESAL Australia – [email protected] directly with a detailed and accurate description of the fault and/or symptoms being experienced to assist ESAL in efficiently diagnosing the problem.